Member Services Intern

AfriLabs is seeking to recruit a Member Services Intern. The intern will work in the AfriLabs Member Services Department alongside the Finance Department to ensure compliance of the community with membership fee/subscription. She must be willing to constantly improve her customer service skills (Telephone etiquette) and give quality output at all times while gaining familiarity with the sector AfriLabs plays in.

Responsibilities:

  • Will support the overall Member Services Department to improve the annual subscription fee compliance of the AfriLabs hubs
  • Work alongside the finance team to ensure invoices are sent accordingly.
  • Follow up on hubs to sign payment Letters of Authorizations
  • Develop engaging strategies to encourage hub compliance.
  • Engage hubs at subgroups strategically to ensure that hubs are engaging with AfriLabs activities, profiling the hubs, defining channels for engagement, and promoting hub activities.
  • Provide quality control over their own work with the supervision of the Manager or Officer.
  • Adhere to all organizational policies in line with achieving departmental goals.
  • Implement a seamless tracking platform or system
  • Daily update of members’ payment tracker database.
  • Monitor and report weekly payment feedback to the supervisor and management staff.

Reports to: Member Services Manager

Skills, Qualifications, and Abilities:

  • Bachelor’s Degree in Finance, Economics, Communication or Business Administration
  • Telephone etiquette
  • Skills in customer relations and engagement.
  • Build and maintain relationship with hubs
  • Proficiency level in Microsoft Excel, Microsoft Office programs & G-Suite packages.
  • Research Skills
  • Ability to pay keen attention to details.
  • A positive and proactive attitude towards work
  • A team player with excellent interpersonal and communication skills
  • Self-motivated, highly organized, and able to work with demanding deadlines

 

Location: Remote (Anglophone African Countries)

Employment Terms​: Full-time role

Working time/days: 9 AM – 5 PM; Monday to Friday.

Terms and Conditions Applies.

To Apply​: Send CV and cover letter to jobs@afrilabs.com

Application Deadline: 2nd September 2022.

Member Services Intern